Returns Policy

• Please reach out to us at support@pelikaan.shop within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• Pelikaan will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• Pelikaan does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, Pelikaan will return the money to the account used to pay for the order in the currency it was initially bought in.

Can I cancel my order and get a refund before my order arrives?

• Orders can only be canceled and fully refunded while they are in the "In Review" status.
• Should you wish to cancel your order, please get in touch with Pelikaan customer service team at support@pelikaan.shop. 

How long do I have to submit a return or exchange request?

• Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
• For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.